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Privacy Policy for Hydraterm AB

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Last Updated: October 10, 2025

 

Introduction

 

Welcome to Hydraterm AB. We are committed to protecting your privacy and handling your data in an open and transparent manner. This privacy policy explains how we, as a data controller, collect, use, and protect your personal data when you purchase and use our Lumber Kiln Simulator software ("Software").

This policy is designed to comply with the EU's General Data Protection Regulation (GDPR).

 

1. Who is the Data Controller?

 

The company responsible for your personal data (the "data controller") is:

Hydraterm AB, Org. nr. 559337-1924, Sweden

Email: info@hydraterm.se

 

2. What Personal Data We Collect

 

We only collect data that is necessary to provide you with our Software and services. The types of data we collect are:

  • Purchase Information: When you buy our Software, our payment processor (Paddle) collects your name, email address, billing address, country, and payment information. We at Hydraterm AB receive your name, email, and country to issue your license and for tax purposes. We do not receive or store your credit card details.

  • License Activation Data: To validate your license and prevent piracy, our Software may connect to our servers to verify your license key. This process may involve collecting your IP address.

  • Support Communications: If you contact us for support via email, we will collect your email address and any information you provide in your message to help us resolve your issue.

 

3. How and Why We Use Your Data (Purpose and Legal Basis)

 

We process your data for specific purposes and only when we have a legal basis to do so under GDPR.​​

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4. Who We Share Your Data With

 

We do not sell your personal data. We only share it with trusted third parties who help us provide our services:

  • Payment Processors: We use Paddle.com Market Ltd as our merchant of record to handle all payments and invoicing. Paddle is the data controller for the information related to your purchase. You can view their privacy policy on their website.

  • Legal Authorities: We may be required to disclose your data if compelled by law, court order, or other governmental request.

 

5. Data Transfers Outside the EU/EEA

 

Our payment processor, Paddle, may process data in countries outside the European Union/European Economic Area. When this happens, we ensure your data is protected through legally approved mechanisms, such as the European Commission's Standard Contractual Clauses (SCCs), which guarantee a level of data protection equivalent to that of the EU.

 

6. How Long We Keep Your Data

 

We retain your personal data for no longer than is necessary for the purposes for which it was collected.

  • Purchase Information: We are required by the Swedish Accounting Act (Bokföringslagen) to store this data for 7 years.

  • License Activation and Support Data: We store this data for as long as your license is active or until a support issue is resolved.

 

7. Your Rights Under GDPR

 

As a user in the EU, you have several rights regarding your personal data. You have the right to:

  • Access your data: You can request a copy of the personal data we hold about you.

  • Rectify your data: You can ask us to correct any inaccurate or incomplete data.

  • Erase your data: You can request that we delete your personal data ("the right to be forgotten"), subject to our legal obligations to retain certain information.

  • Restrict processing: You can ask us to limit the way we use your data.

  • Data portability: You can request that we provide your data in a machine-readable format to you or another service provider.

  • Object to processing: You can object to us processing your data based on our legitimate interests.

To exercise any of these rights, please contact us at [Your Data Protection Contact Email].

 

8. Your Right to Lodge a Complaint

 

If you believe that we have not processed your data in accordance with GDPR, you have the right to lodge a complaint with the Swedish supervisory authority:

Integritetsskyddsmyndigheten (IMY) Website: www.imy.se

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